Have you ever given the benefit of the doubt to a rude person?
Today I’d like to discuss Internet Etiquette (Netiquette), Giving the Benefit of the Doubt and Rude People.
I’ve had an experience lately that I wanted to share with y’all. I just want to first of all mention that we all should have really good Internet Etiquette. The Internet is a virtual space and there are many things that are intertwined together to make it all work. Sometimes there are technical glitches, and we just need to give people the benefit of the doubt.
How many of you have heard that there is a black hole in cyberspace somewhere…that occasionally an email will fall into that black hole? I’ve heard that scenario, that explanation; it’s kind of funny, but it’s true. Sometimes I’ll experience something really weird where I’ll be getting an email regularly from the same person for months, and all of a sudden for some unknown reason, their email is going to my spam or junk folder. Or it gets put immediately into the deleted folder.
I have a lot of rules set up in my Microsoft Outlook, my email program, to filter out spam. It’s really weird when I am on someone’s list that I really enjoy and learn from and all of a sudden, their stuff is getting deleted automatically. Sometimes that happens. So, instead of me getting all huffy and assuming that “they forgot about me” and “what did they do on purpose?”… just give people the benefit of the doubt. Stay calm and ask questions and try to figure it out. There is a reason for everything, right? :) Give every person the benefit of the doubt.
Sometimes you may think someone is ignoring you. This happened to me with someone that wrote to me on my blog. I always get the messages from people commenting to my Inbox – it’s always sent there. Well, one person got sent to my deleted folder for some unknown reason. They were wonderful. I found it by manually checking my deleted folder occasionally. I need to do that every day (note to self). The email from this person was a couple days old, and I have the policy that I respond within 24 hours, sometimes sooner. I apologized and explained the situation, and they were wonderful, and 90% of the people are just wonderful, and they’re a pleasure to deal with.
Unfortunately, I had a bad experience the other day with one of my subscribers. I had sent out an email a while back promoting a product, which is great; I’m using it and having a good experience. He bought the product upon my recommendation and the product does have a 60-DAY money-back guarantee so there is no risk. Sixty days is a long time to find out if you like something.
Well, he was in a hurry; he’s new, and I understand he was in a hurry when he was signing up and paying for the program. He didn’t keep his information in a good spot. He didn’t note what email address he used or what password, or whatever the log in information was, that he used. He didn’t note it. He didn’t save the page. I know we can all get caught up when we’re excited in hearing an offer.
Sometimes we let those important details slip, and I do understand that. What was terrible was his attitude. He had a really bad attitude. He emailed me for help, and I definitely enjoy helping people. So, I started to help investigate with him and asked him, “Did you get a receipt from Clickbank?”…”If you got that receipt, that means your order went through and was actually processed…” I was helping him through this to try to find out how he would log in.
He was under the assumption that they would be mailing him a physical product by the postal mail to his mailbox at his house. He didn’t read the offer well to begin with, and I do understand that too. Sometimes we do that when we’re excited and we’re new. It is important to read those details.
The more questions I asked, the more he ignored my questions, but he would ask new questions. I went back and forth in numerous emails with him; I spent quite a bit of time.
Finally, he got very frustrated and just said, “You need to help me out, and you need to request a refund for me.” I said, “Okay, that’s fine if you want to get a refund, but there is really no need for that. You need to just find your receipt or email their support, which I gave him the email address for.
To make a long story shorter, he expected ME to request the refund on his behalf. He unsubscribed from my list, saying I wouldn’t help him after I spent a couple of hours in email exchanges trying to help him resolve his problem. He said, “If you refuse to help me, just have a good life,” and he unsubscribed
I am not allowed to take the place of the purchaser in requesting a refund. I gave him the Clickbank email address; I gave him the product owner’s support email address. He just refused to take responsibility.
I do understand he was new. I do understand he was confused and didn’t’ take the time to get the good details down and save them somewhere, which I have done, so I could relate to what he was going through.
Don’t be rude with someone else when they’re trying to help you. I spent a couple hours back and forth with emails, and then he had the audacity to claim that I wasn’t helping him and would not get a refund for him. That was his responsibility.
I’m not going to lose any sleep over it. You know what? I really don’t want someone with that kind of an attitude following me anyway.
I just wanted to share that with y’all. It is good to see both sides of it. For the person that buys a product; we need to be responsible. We need to go slowly when we’re checking out and read the instructions.
I promote another product where I’ve gotten numerous customer service help-type emails, and I’m not even the owner of the product. I’m helping folks sift their way through investigating, “What did you do?; let’s find what step did you mess up on?…
We all just need to slow down, take note of the fine details…the page isn’t going to go anywhere; we don’t have to keep clicking. Stay on the same page until you understand what it takes for you to get to the next step, and then do so accordingly.
We do need to have good Internet Etiquette. We also need to definitely give others the benefit of the doubt, and we don’t need rude people. I’m not going to stand for it. I was glad to see him leave….with that kind of an attitude, he will not have success.
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